Questions & Answers
Write us an e-mail via the form, or just send us an e-mail directly at.
How long will delivery take?
You can check the sizes you want on the product page and in the "Descriptions" section . (The size is fully explained in this section) Be sure to read it completely.
How long does it usually take for an order to arrive?
Orders will be shipped during 2-7 days
WILL I PAY FOR THE SHIPPING FEE?
Shipping fee; It will be done by the seller for domestic orders and by the buyer for international orders.
Can I buy for someone else and have the order delivered to that person?
Yes, after selecting the product and adding it to the shopping cart, in the "Address" step, by selecting the "Product will be sent to an address other than the billing address" option, enter the "Sending Information" step and request Let the purchased product be sent to any address you want, this feature can also be very useful for sales intermediaries, and intermediaries can sell the product to their desired customers with their desired conditions and request to send it to Give their address.
WHAT ARE MY PAYMENT OPTIONS?
You can make your payments via iyzico with your credit card or debit card and eft option, depending on your preference.
WHEN WILL THE PAYMENT BE WITHDRAWED FROM MY BANK ACCOUNT?
When you make the payment on the website, the fee will be deducted from your account. If there is a return situation, your money will be refunded within 10 days.
CAN I CANCEL OR CHANGE MY ORDER?
Yes, you can notify us of the reason for the cancellation or change via e-mail and send the product back in a complete, undamaged and packaged form with the customer code of our company, which we will inform you in the e-mail, via Cargo. Our e-mail address where you can reach us; info@alfazzo.com
Can I order at all hours of the day and night?
You can order 24 hours a day and 7 days a week.
how do I return my orders ?
You can go to your orders , and select return items and get return code , then you can return products with its lable and its pocket to the cargo within 15 days
HOW MANY DAYS IS THE RETURN PROCESSING TIME?
Your refund will be made to your bank within 10 days after we receive your return request. Since the payment to be made to you by the bank is the responsibility of your bank, you should contact your bank if the period is extended.
WHAT ARE THE RETURN TERMS?
The invoice date must not exceed 15 days.The product packaging must be intact, unopened and the product must not be damaged. NS. Product labels and logos, if any, should not be removed. The product must be in a resellable condition to a different customer.
DO YOU HAVE DELIVERY ABROAD?
Yes, we have both domestic and international deliveries, but for international deliveries, the shipping fee belongs to the buyer. In addition, customs costs in overseas orders belong to the buyer.
WHAT SHOULD I DO IF MY PRODUCT IS DEFECTIVE?
On the day you receive the product, you must send us the photo of the faulty product by e-mail and return the product to us within 3 days with its package and completely.
WHAT SHOULD I DO IF MY PRODUCT IS DEFECTIVE?
On the day you receive the product, you must send us the photo of the faulty product by e-mail and return the product to us within 3 days with its package and completely.
HOW CAN I FOLLOW THE PRODUCT?
You can track your product with your order number and invoice e-mail address by clicking the ORDER TRACKING button